Refund policy
Eligibility for Returns:
- Unopened Products: Returns are accepted within 30 days of purchase for products that are unopened and in their original packaging.
- Damaged or Incorrect Items: If the product arrives damaged or the wrong item is sent, customers may request a return or replacement within 14 days of receipt.
Non-Returnable Items:
- Opened or partially used packs cannot be returned for hygiene and safety reasons.
- Products purchased through third-party retailers must follow the retailer’s return policy.
Refunds and Replacements:
- Refunds: Processed within 5-7 business days after receiving and inspecting the returned item. Refunds will be issued to the original payment method.
- Replacements: If the customer opts for a replacement, it will be dispatched within 3-5 business days.
Return Shipping:
- At this time, customers are responsible for covering the cost of return shipping. We strongly recommend you use a trackable shipping method to ensure your return reaches us safely, as we cannot be held responsible for lost or undelivered returns.
- If your order arrives damaged, faulty, or incorrect, please contact our customer service team at hello@weareinarawellness.com as soon as possible. In these cases, we may offer a free return or replacement, which will be assessed on a case-by-case basis.
Refund & Return Process:
Step 1: Contact customer service at hello@weareinarawellness.com with the order number and reason for return.
Step 2: Await confirmation and return instructions.
Step 3: Package the item securely and return it within 14 days of receiving instructions.
*90-Day Money-Back Guarantee:
We stand by the effectiveness of Inara, and we want you to feel confident in your journey. That’s why we offer a 90-Day Money-Back Guarantee exclusively for our 30-day Inara Pouches purchased directly through our website via subscription or individual purchase.
How it Works:
If you’ve used Inara consistently and haven’t noticed meaningful improvements by the end of your second purchase, we encourage you to reach out to our team at hello@inarawellness.com for guidance and personalised support. Should you complete your third consecutive purchase and still not see the results you hoped for, you may be eligible for a refund on the full amount spent within the 90-day period.
Terms & Conditions
- Eligibility: You must have used Inara consistently over a 90-day period, either through individual monthly purchases (for three consecutive months) or a 3-month subscription.
- Claim Period: To request a refund, you must contact us within 14 days after completing the 90-day period.
- Website Purchases: This guarantee only applies to purchases made directly on our website www.weareinarawellness.com.